PERAN IT MENGGUNAKAN IMPORTANCE-PERFORMANCE ANALYSIS PADA MASYARAKAT KRISIS EKONOMI YANG TERDAMPAK PANDEMI COVID-19 DI RAWALUMBU BEKASI

Yunus Fadhillah

Abstract


The COVID-19 pandemic which began to spread in Indonesia at the end of 2019 until now has had an impact on the community, especially Bekasi Rawalumbu, mostly affected economically and socially. Overcoming the economic impact of the epidemic and social restrictions from the government, the community is making efforts to overcome the economic crisis by using information technology on the market. To find out the role of information technology in overcoming the economic impact on society, the method of gap analysis, importance-performance analysis, field observations, and surveys are validated and the reliability of the affected community is used. The role of this technology can be enhanced and empowered in overcoming the economic crisis caused by the epidemic.

Keywords


Gap Analysis; Importance-Performance Analysis; IT Role; COVID-19 Pandemic

Full Text:

PDF

References


Basu A & Blanning R W (2000), A formal approach to workflow analysis. Information Systems Research, 11(1), 17-36.

Booch G J Rumbaugh I Jacobson (1998), The Unified Modeling Language Reference Manual, Addison-Wesley, New York.

Curtis B M I Kellner J Over (1992), Process modeling. Comm ACM 35(9) 75–90.

Erwin Haryono (2021), Pertumbuhan Ekonomi Indonesia Triwulan IV 2020 Melanjutkan Perbaikan. Sumber: https://www.bi.go.id/id/publikasi/ruang- media/news- release/Pages/sp_233321.aspx#:~:text= Pertumbuhan%20ekonomi%20pada%2 0triwulan%20IV,%2C49%25%20(yoy). [Diakses tanggal 28 Febuari 2021].

Deng W J Kuo Y F & Chen W C (2008), Revised importance-performance analysis: three-factor theory and benchmarking, The Service Industries Journal, 28(1), 37-51.

JHU CSEE (2021), Corona Virus Center. Sumber: https://coronavirus.jhu.edu/region/indon esia [diakses tanggal 28 Febuari 2021].

Jennings M D (2000), Gap analysis: concepts, methods, and recent results. Landscape ecology, 15(1), 5-20.

Kwan M Millie P R Balasubramanian (1997), Dynamic workflow management: A framework for modeling workflows, Proc. Thirtieth Hawaii Internat. Conf. System Sci. IV (January) Maui, HI. 367–376.

Matzler K Bailom F Hinterhuber H H Renzl B & Pichler J (2004), The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance-performance analysis. Industrial marketing management, 33(4), 271-277.

Nunnaly J C & Bernstein I H (1987), Psychometric Testing.

Russ Miles & Kim Hamilton (2006), Learning UML 2.0. O’Reilly media, Inc.

Sever I (2015), Importance-performance analysis: A valid management tool? Tourism Management, 48, 43-53.

WHO Coronavirus (COVID-19) (2020), WHO COVID-19 Dashboard, Sumber:

https://covid19.who.int/table [diakses tanggal 28 Febuari 2021].




DOI: https://doi.org/10.53990/cist.v2i2.142

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.